Privacy policy

Last Updated: February 14, 2025.

Thank you for choosing Confida Legal Technologies Inc. (“Confida,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and share information relating to you (“Personal Information”) when you use our websites, applications, and services, including our Ai-powered SaaS platform (collectively, the “Platform”).

1. Scope and Acceptance

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using the Platform. This Privacy Policy applies to information we collect from visitors to our websites, users of the Platform, and any other individuals who interact with us regarding the Platform.

2. Information We Collect

We may collect and process the following categories of Personal Information:

• Contact Information. Such as your name, email address, phone number, and organization details when you sign up for our services on the Platform or contact us.
• Account Credentials. Login details (e.g., username and password) necessary to create and maintain an account.
• Billing Information. If you purchase any offerings from us on the Platform, we may collect payment details (e.g., credit card number, billing address) via secure payment processing partners.
• Business Information. Information about your company’s legal documents, data sets, or other materials you choose to upload to our AI platform.
• Usage Data. Information about your interactions with the Platform, such as IP address, browser type, access times, and pages viewed.
• AI Training Data. When you use our Ai-powered services on the Platform, de-identified or anonymized data may be collected to improve and refine the offerings on the Platform, provided that such data is handled securely and in compliance with applicable laws.

3. How We Use Your Information

We use Personal Information for the following purposes:

• Service Delivery. To provide and maintain our legal AI SaaS offerings, including account setup and customer support.
• Service Improvement. To analyze usage patterns, improve the performance of our AI models, and enhance user experience.
• Communication. To respond to your inquiries, provide technical support, and send administrative or promotional messages (you may opt out of marketing emails by following the unsubscribe link).
• Billing and Payments. To process transactions and manage billing.
• Legal and Compliance. To comply with applicable laws, regulations, or legal obligations, and to detect and prevent fraud or other unlawful activities.

4. Legal Bases for Processing (where applicable)

If you are located in a jurisdiction that requires a legal basis for processing Personal Information (e.g., the European Economic Area), our legal bases include:

• Consent. When you have given us explicit consent to process your data.
• Contract. Where processing is necessary to provide the Platform under a contract with you.
• Legitimate Interests. Where processing is in our legitimate interests and not overridden by your rights.
• Legal Obligations. Where we need to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We may share Personal Information as follows:

• Service Providers. With trusted third-party vendors and partners who help us operate our business (e.g., hosting, analytics, payment processing), in each case pursuant to a data processing addendum or equivalent contractual terms that legally bind the third party to protect the confidentiality and security of Personal Information.
• Business Transfers. In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to the acquiring entity’s commitment to protect your Personal Information.
• Legal Requirements. If required to do so by law, court order, or in response to a lawful request from a governmental authority.
• Consent. With your explicit consent or at your direction.

We do not sell Personal Information to third parties.

6. International Data Transfers

Confida is headquartered in the United States, but the Platform may be accessed globally. Therefore, Personal Information may be transferred to and processed in countries outside of your country of residence. We will ensure that transfers of Personal Information are in accordance with applicable data protection laws and subject to appropriate contractual safeguards.

7. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. We may anonymize or aggregate data for analytical purposes, in which case it will no longer be Personal Information.

8. Cookies And Similar Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Recognize returning visitors and remember preferences.
• Measure engagement and usage of the Platform.
• Support security features and detect abuse.

You can manage cookies through your browser settings. However, disabling cookies may limit certain features of the Platform.

9. Data Security

We employ technical, administrative, and physical safeguards to protect Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, secure data storage, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee absolute security.

10. Your Rights And Choices

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, such as:

• Access. Request a copy of the Personal Information we hold about you.
• Correction. Request that we correct or update inaccurate or incomplete information.
• Deletion. Request deletion of your Personal Information under certain circumstances.
• Objection and Restriction. Object to or request restriction of processing.
• Data Portability. Request a machine-readable copy of your Personal Information.
• Consent Withdrawal. Withdraw any consent you have given at any time (this will not affect the lawfulness of any processing conducted prior to withdrawal).

To exercise these rights, please contact us at the details provided in the “Contact Us” section. We may request additional information to verify your identity before fulfilling your request.

11. Children’s Privacy

The Platform is not directed at children under the age of 16 (or other age as required by local law). We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate steps to delete it.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., by posting an updated policy on our website with a new “Last Updated” date). Your continued use of the Platform after any updates indicates your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please email us at legal@confida.ai.